Hostinax Refund Policy
At Hostinax, we are committed to providing exceptional Hosting services to our customers. We understand that sometimes circumstances may change, and you may no longer require our Hosting services. This refund policy outlines our guidelines for requesting a refund for Hosting services purchased from Hostinax.
Refund Eligibility for Services:
Timeframe: You are eligible for a refund of Hosting services only within the first 30 days from the date of purchase. After this 30-day period, no refunds will be issued for Hosting services.
Refund Ineligibility for Services:
Domain Registration: Please note that domain registration fees are non-refundable. Once a domain is registered or renewed through Hostinax, we are unable to provide a refund for this service.
Hosting Packages: This refund policy applies exclusively to Hosting services.
How to Request a Refund:
To request a refund for Hosting services within the first 30 days of your purchase, please follow these steps:
- Open a Support Ticket from Client Area: Log in to your client area on our website at www.hostinax.com/clientarea.php
- Submit a Support Ticket to the Billing Department: Create a support ticket specifically addressed to the Billing Department. In the support ticket, provide the following information:
- The date of your Hosting services purchase.
- A detailed explanation of why you are requesting a refund.
- Any relevant order or invoice numbers.
- Ticket Review and Verification: Our Billing Department will review your support ticket and verify your eligibility for a refund based on the terms outlined in this policy.
- Refund Process: If your request is approved, we will initiate the refund process within 3 business days. The refund will be issued to the original payment method used for the purchase.
If you have any questions or need further assistance regarding our refund policy for Hosting services, please contact our customer support team at email@example.com.
Hostinax reserves the right to amend or modify this refund policy at any time. Any changes to this policy will be updated on our website, and the effective date will be revised accordingly.
Thank you for choosing Hostinax for your Hosting needs. We appreciate your business and strive to provide the best possible service to our customers.